App Support

Cell phone and tablet with the CogniD Connect app on a blue background

Support for COGNID Connect

 

Do you need help using our app, or do you have questions about its features, signing in, or your user account?

Our team will be happy to assist you.

Contact:

COGNID Telematik GmbH
Rheinische Straße 171
44147 Dortmund

Phone: +49 231 444 704-0
Email: support@cognid.de

FAQ

Here we have compiled the most frequently asked questions and answers.

 

I can't log in. What should I do?

Please check your login credentials and your Internet connection. If you are still unable to log in, please contact your system administrator.

The app is not displaying current data.

Please check your Internet connection first and refresh the page. If the problem persists, contact our support team.

What happens to my data?

For information on the processing of personal data, please see our Privacy Policy.

 

How can I report a bug?

Please send us an email with a brief description of the error, as well as details about your device, operating system, and app version.