{"id":10885,"date":"2026-10-01T09:59:27","date_gmt":"2026-10-01T07:59:27","guid":{"rendered":"https:\/\/cognid.de\/app-support\/"},"modified":"2026-10-09T09:57:17","modified_gmt":"2026-10-09T07:57:17","slug":"app-support","status":"publish","type":"page","link":"https:\/\/cognid.de\/en\/app-support\/","title":{"rendered":"App Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” next_background_color=”#ffffff” admin_label=”Hero” _builder_version=”4.16″ background_image=”https:\/\/cognid.de\/wp-content\/uploads\/2021\/08\/fc_book-01.jpg” background_enable_video_mp4=”off” allow_player_pause=”on” custom_padding=”0px|0|0px|0px|false|false” bottom_divider_style=”curve” bottom_divider_height=”0px” bottom_divider_repeat=”1x” background_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_fullwidth_header title=”App Support” admin_label=”Fullwidth Header” _builder_version=”4.27.8″ title_font=”||||||||” title_text_align=”center” title_font_size=”80px” title_line_height=”1.2em” content_font=”||||||||” content_text_align=”center” content_font_size=”18px” content_line_height=”1.8em” background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_direction=”140deg” background_color_gradient_stops=”rgba(0,72,114,0.9) 0%|rgba(41,17,96,0.8) 100%” background_color_gradient_start=”rgba(0,72,114,0.9)” background_color_gradient_end=”rgba(41,17,96,0.8)” parallax=”on” parallax_method=”on” custom_button_one=”on” button_one_text_size=”15px” button_one_bg_color=”#ffa727″ button_one_border_width=”15px” button_one_border_color=”#ffa727″ button_one_border_radius=”100px” button_one_letter_spacing=”5px” button_one_font=”Open Sans|700||on|||||” custom_margin=”|||” custom_padding=”100px||100px||true|false” custom_padding_tablet=”100px||100px||true|false” custom_padding_phone=”|||” custom_padding_last_edited=”on|desktop” title_font_size_tablet=”60px” title_font_size_phone=”36px” title_font_size_last_edited=”on|phone” content_font_size_tablet=”” content_font_size_phone=”16px” content_font_size_last_edited=”on|phone” button_one_text_size_tablet=”” button_one_text_size_phone=”” button_one_text_size_last_edited=”on|desktop” button_one_border_color_hover=”#ff8a3d” button_one_border_radius_hover=”100px” button_one_letter_spacing_hover=”5px” button_one_bg_color_hover=”#ff8a3d” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”on” button_one_border_color__hover=”#ff8a3d” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”on” button_one_border_radius__hover=”100px” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”5px” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”#ff8a3d” button_two_bg_color__hover_enabled=”off”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.8″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Support for COGNID Connect” image=”https:\/\/cognid.de\/wp-content\/uploads\/2026\/10\/COGNID-CONNECT-bg-2048-x-1536px.jpg” _builder_version=”4.27.8″ _module_preset=”default” hover_enabled=”0″ box_shadow_style=”preset1″ global_colors_info=”{}” sticky_enabled=”0″ alt=”Cell phone and tablet with the CogniD Connect app on a blue background” title_text=”CogniD Connect App auf Ger\u00e4ten” border_radii_image=”on|6px|6px|6px|6px” custom_padding=”0px||12px||false|false” text_orientation=”center” text_orientation_last_edited=”on|phone” text_orientation_phone=”center” text_orientation_tablet=”center”]<\/p>\n

 <\/p>\n

Do you need help using our app, or do you have questions about its features, signing in, or your user account?<\/p>\n

Our team will be happy to assist you.<\/span><\/p>\n

Contact:<\/span><\/strong><\/p>\n

COGNID Telematik GmbH<\/span>
Rheinische Stra\u00dfe 171<\/span>
44147 Dortmund<\/span><\/p>\n

Phone: +49 231 444 704-0<\/span>
Email: <\/span>support@cognid.de<\/span><\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”FAQ” _builder_version=”4.27.8″ _module_preset=”default” custom_margin=”||-1px|||” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” custom_margin=”||14px|||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Here we have compiled the most frequently asked questions and answers. <\/p>\n

 <\/p>\n

[\/et_pb_text][et_pb_toggle title=”I can't log in. What should I do?” icon_color=”#0C71C3″ open_icon_color=”#0C71C3″ _builder_version=”4.27.8″ _module_preset=”default” title_font=”||||||||” background_color=”#FFFFFF” custom_margin=”||8px||false|false” custom_padding=”16px||16px||false|false” border_width_all=”0px” box_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n

Please check your login credentials and your Internet connection. If you are still unable to log in, please contact your system administrator.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”The app is not displaying current data.” icon_color=”#0C71C3″ open_icon_color=”#0C71C3″ _builder_version=”4.27.8″ _module_preset=”default” title_font=”||||||||” background_color=”#FFFFFF” custom_margin=”||8px||false|false” custom_padding=”16px||16px||false|false” border_width_all=”0px” box_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n

Please check your Internet connection first and refresh the page. If the problem persists, contact our support team.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What happens to my data?” icon_color=”#0C71C3″ open_icon_color=”#0C71C3″ _builder_version=”4.27.8″ _module_preset=”default” title_font=”||||||||” background_color=”#FFFFFF” custom_margin=”||8px||false|false” custom_padding=”16px||16px||false|false” border_width_all=”0px” box_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n

For information on the processing of personal data, please see our Privacy Policy<\/a>.<\/span><\/p>\n

 <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How can I report a bug?” icon_color=”#0C71C3″ open_icon_color=”#0C71C3″ _builder_version=”4.27.8″ _module_preset=”default” title_font=”||||||||” background_color=”#FFFFFF” custom_margin=”||8px||false|false” custom_padding=”16px||16px||false|false” border_width_all=”0px” box_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n

Please send us an email with a brief description of the error, as well as details about your device, operating system, and app version.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

  Do you need help using our app, or do you have questions about its features, signing in, or your user account? Our team will be happy to assist you. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-10885","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cognid.de\/en\/wp-json\/wp\/v2\/pages\/10885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cognid.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cognid.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cognid.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cognid.de\/en\/wp-json\/wp\/v2\/comments?post=10885"}],"version-history":[{"count":36,"href":"https:\/\/cognid.de\/en\/wp-json\/wp\/v2\/pages\/10885\/revisions"}],"predecessor-version":[{"id":10955,"href":"https:\/\/cognid.de\/en\/wp-json\/wp\/v2\/pages\/10885\/revisions\/10955"}],"wp:attachment":[{"href":"https:\/\/cognid.de\/en\/wp-json\/wp\/v2\/media?parent=10885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}